At Axim & Vivunt Pharma LLC, we are committed to providing high-quality over-the-counter (OTC) medicines to our customers. We understand the importance of reliability and efficacy when it comes to your health.
Therefore, we offer the following warranty policy:
Warranty Coverage: Our OTC medicines are covered by a 30 days warranty from the date of purchase against defects in formulation and packaging.
Warranty Claims: If you believe your OTC medicine is defective and covered under warranty, please contact our customer service team at support@vivunt.life to initiate a warranty claim. Proof of purchase may be required.
Resolution Options: Upon receipt of your warranty claim, we will evaluate the issue and provide one of the following resolutions:
Replacement: We will replace the defective medicine with a new supply of the same product.
Refund: If replacement is not possible, we will offer a refund for the purchase price of the medicine.
Exclusions: This warranty does not cover issues resulting from:
Improper storage or handling of the medicine.
Use of the medicine beyond its expiration date.
Adverse reactions or side effects, as individual responses may vary.
Non-compliance with dosage instructions or precautions provided with the product.
Use of the medicine for conditions not indicated on the label.
Limitation of Liability: Our liability under this warranty is limited to the replacement or refund of the defective medicine as outlined above. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
Voiding of Warranty: Any attempt to tamper with or alter the packaging of the medicine by unauthorized personnel will void this warranty.
Jurisdiction: This warranty is governed by the laws of Florida State, U.S.A.. Any disputes arising under or related to this warranty shall be resolved through arbitration in Broward County, FL. according to the rules of the American Arbitration Association.
By purchasing our OTC medicines, you agree to adhere to the terms of this warranty policy.
If you have any questions or concerns regarding our warranty policy, please feel free to reach out to us.
